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Transform your business relationships with Client Flow – Your Comprehensive CRM Solution for 1-on-1 interactions. Built for entrepreneur serving organizations Veteran’s Business Centers, Women’s Business Centers, SCORE and Small Business Development Centers.
In the dynamic world of Small Business Development, organization is key. Client Flow streamlines your client interactions, ensuring no opportunity is missed. From appointments to progress tracking, take control and elevate your client management to new heights.
Experience the transformative power of an all-in-one solution with Client Flow – where seamless integration combines scheduling, client communication, analytics, campaigns, event management, referral tracking, document storage, and third-party integrations for unparalleled efficiency and productivity.
Unlock the efficiency of streamlined appointment management with Client Flow – where scheduling becomes effortless, ensuring seamless coordination and optimizing your client engagements.
Elevate your client experience with Client Flow’s customer-facing dashboard, empowering clients to schedule appointments, manage tasks, and communicate seamlessly with their dedicated advisors.
Experience unparalleled efficiency and productivity with Client Flow’s automation capabilities, revolutionizing your workflow by streamlining repetitive tasks and optimizing client interactions.
Gain actionable insights and monitor key metrics effortlessly with Client Flow’s reporting dashboard, offering a comprehensive and customizable view of your business performance.
At Client Flow, we understand the unique needs of entrepreneur serving organizations. Our CRM is not a one-size-fits-all solution – it’s crafted specifically for your needs. Enjoy a seamless experience tailored to enhance your client relationships and boost your business growth.
Client Flow integrates all your essential business tools into a unified platform for seamless management.
Effortlessly nurture client relationships with automated follow-ups tailored to individual needs.
Streamline communication by sending emails and texts directly through the Client Flow platform for a unified client experience.
Track and analyze referral partner performance with advanced analytics, fostering strategic collaboration.
Tailor analytics to your business goals, gaining precise insights into key performance indicators with Client Flow.
Empower clients with a user-friendly dashboard to schedule appointments, manage tasks, and communicate seamlessly.
Amplify your reach with mass email campaigns, effortlessly managed and tracked within Client Flow
Keep essential documents at your fingertips with the resource bank, promoting easy access and collaboration
Request and celebrate milestones efficiently with Client Flow, enhancing client engagement and satisfaction.
Gather valuable feedback with ease through client survey campaigns, optimizing your understanding of client needs.
Organize and analyze events seamlessly with Client Flow, ensuring a successful and measurable outcome.
Tailor Client Flow to your unique business requirements, providing a personalized and adaptive CRM solution.
At Client Flow, our mission is to empower organizations to excel in client service, fostering an environment that propels economic development. We strive to provide innovative CRM solutions that optimize one-on-one interactions, enabling businesses to build lasting relationships and contribute meaningfully to their communities and the broader economy.
We are committed to developing and delivering CRM solutions that prioritize the client experience, ensuring that organizations can engage with their clients in meaningful and effective ways.
We empower organizations to streamline and enhance one-on-one interactions, recognizing the pivotal role these engagements play in establishing trust and driving economic development.
Our focus is on providing tailored CRM solutions that align with the unique needs of organizations, fostering an environment conducive to economic growth and prosperity.
We believe in the power of lasting relationships. Our mission is to equip organizations with the tools to build and nurture connections that go beyond transactions, contributing to sustained economic development.
By empowering organizations to better serve their clients, we aim to create a positive ripple effect within communities. Stronger businesses contribute to thriving communities and a more robust overall economy.
Our commitment extends beyond software. We provide continuous support, ensuring organizations have the resources and expertise needed to evolve, adapt, and contribute to the economic development of the regions they serve.
Client Flow has the ability to integrate with SBA Nexus and other 3rd party systems.
Yes, Client Flow is customizable to adapt to your unique business processes. Tailor the CRM to align with your workflow, ensuring a seamless integration into your operations.
Your data’s security is our top priority. Client Flow employs robust measures to ensure your information is protected at all times.
Yes, Client Flow is designed to integrate seamlessly with a variety of tools to enhance your workflow.
Client Flow provides robust analytics and reporting tools, allowing you to gain valuable insights into your business performance, client interactions, and trends. This includes robust visual analytics, advisor goals and client metrics.
At Client Flow, we understand that each operation is unique, and your CRM needs may vary. Our pricing is customized based on the specific operations and requirements of your organization. We work closely with you to create a tailored plan that aligns with your business objectives.
Experience the difference with Client Flow. Request a demo today and discover how our CRM can revolutionize your operation. Your clients deserve the best – give it to them with Client Flow.
Client Flow: Your all-in-one client management tool for entrepreneur serving organizations. Schedule appointments, automate follow-ups, and empower clients - all in one place. Grow your business, one meaningful interaction at a time.
© 2024 Client Flow. All Rights Reserved.
Last Updated: Dec 12, 2023
Welcome! This Privacy Notice (“Privacy Notice”) explains how Client Flow LLC, Inc. (“Client Flow LLC”, “Company”, “we”, “us” or “our”) collects, uses, discloses, and otherwise processes personal information (as defined below) in connection with our websites (the “Sites”) and other websites we own and operate that link to this Privacy Notice, and the related content, platform, services, products, and other functionality offered on or through our services (collectively, the “Services”).
This Privacy Notice only applies when Client Flow LLC is the controller of the personal information, which means we determine and are responsible for how your personal information is used (i.e., Client Flow LLC’s website visitors’ personal information and business-to-business contact data). This Privacy Notice does not address personal information that we process on behalf of our customers when they and their authorized users use our Services.
When Client Flow LLC is a processor of personal information, we process on behalf of our customers pursuant to a separate data processing agreement, as applicable. If you have questions related to how a Client Flow LLC customer uses your personal information, please contact them directly.
When we use the term “personal information” in this Privacy Notice, we mean any data or information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular natural person or household or any other data or information that constitutes “personal data,” “personal information,” or “personally identifiable information” under applicable law.
We collect personal information in a variety of ways. For example, you may provide us your personal information when you register for an account, send us messages or use some other feature of our Services.
We may link or combine your activities and information collected from you on our websites and mobile apps with information we receive from third parties, as well as information we collect automatically through tracking technologies (defined below). This allows us to provide you with a personalized experience regardless of how you interact with us.
Personal Information Collected from You
We may collect the following categories personal information submitted to us by individuals through the Services:
− Contact Information, including first and last name, business email address, job title and phone number. We use this information to fulfill your request, to communicate with you directly, and to send you marketing communications in accordance with your preferences.
− Account Information, including first and last name, business email address, user ID and password, payment information, and any other information you provide to us. For some of our Services, we may also collect your attorney bar number and associated jurisdiction(s). We use this information to administer your account, provide you with the relevant service and information, communicate with you regarding your account and your use of the Services, and for customer support purposes. Please note we use Stripe, a third-party provider, to process payments on our behalf and do not accept payment directly through our Services. The payment processor’s use of your personal information is governed by their privacy policy. To view Stripe’s privacy notice, please click here.
− Inquiry and Communications Information, including information provided in custom messages sent through the forms, in chat messages or to one of our email addresses. This also includes contact information provided on our Services. We use this information to investigate and respond to your inquiries, and to communicate with you, to enhance the services we offer to our users and to manage and grow our organization.
− Newsletter and Marketing Emails Information, including email address and applicable interests and communication preferences. We use this information to manage our communications with you and send you information about products and services we think may be of interest to you. If you wish to stop receiving email messages from us, simply click the “unsubscribe link” provided at the bottom of the email communication. Note that you cannot unsubscribe from certain services-related email communications (e.g., account verification, confirmations of transactions, technical or legal notices).
− Event and Webcast Information, including registration information, call-in details and contact information. We use this information to administer and facilitate the Services and improve and grow our business.
− Information Collected Through the Use of the Services, including any files, documents, videos, images, natural language descriptions, data, or information you choose to upload, submit or otherwise transmit through your communications with us or your use of the Services (collectively, “User Content”). User Content and any information contained in the User Content, including personal information you may have included, is stored and collected as part of the Services. We use the User Content to provide you with the Services. For example, some of our Services may use artificial intelligence to generate content such as draft emails, contract terms, depositions, or other legal documents, summarize legal materials, or provide you with responsive search results based on natural language queries or prompts that you provide to us. If those queries or prompts include personal information, then that personal information will be used in order to provide you with the applicable content.
− Feedback: We may also collect feedback and ratings you provide relating to our services or products. We use this information to communicate with you, to conduct market research, inform our marketing and advertising activities and improve and grow our business.
Business Representative Contact Information. If you are a business representative, we collect your information in connection with our business relationship with you. This information may include your first name, last name, company contact information (e.g., email, phone, address), job title, and any other information related to the business relationship.
Personal Information Automatically Collected
As is true of many digital properties, we and our third-party partners may automatically collect certain information from or in connection with your device when visiting or interacting with our Services, such as the list below and in the sub-sections here:
− Log Data, including internet protocol (IP) address, operating system, device type and version, browser type and version, browser id, the URL entered and the referring page/campaign, date/time of visit, other user agent string data, the time spent on our Services, and any errors that may occur during the visit to our Services). Log data may overlap with the other categories of data below.
− Analytics Data, Including the electronic path you take to our services, through our services and when exiting our services, UTM source, as well as your usage and activity on our services, such as the time zone, activity information (first and last active date and time), usage history (flows created, campaigns scheduled, emails opened, total log-ins) as well as the pages, links, objects, products and benefits you view, click or otherwise interact with.
− Location Data (such as approximate geographic location based on your IP address).
We and our third-party providers may use (i) cookies or small data files that are stored on your computer and (ii) other, related technologies, such as web beacons, pixels, embedded scripts, location-identifying technologies and logging technologies (collectively, “cookies”) to automatically collect this personal information. We may also use this information to distinguish you from other users of our Services. This helps us monitor and analyze how you use and interact with our Services. It also helps us and our partners to determine products and services that may be of interest to you. Please refer to our Cookie Notice for more details. For more information about these practices and your choices regarding cookies, please see the Control Over Your Information section.
We also obtain personal information from third parties. We may combine this information with personal information we collect either automatically or directly from you.
We may receive the same categories of personal information as described above from the following third parties:
− Your Employer / Company: If you interact with our Services through your employer or company, we may receive your information from your employer or company, including another representative of your employer or company. We use this information to operate, maintain, and provide to you the features and functionality of the Services.
− Other Users or Individuals who Interact with our Services: We may receive your information from other users or other individuals who interact with our Services. For example:
− Social Media: When you interact with our Services through social media networks, such as when you “Like” us on Facebook or follow us or share our content on Instagram, Facebook, Twitter, LinkedIn or other social networks, we may receive some information about you that you permit the social network to share with third parties. The data we receive is dependent upon your privacy settings with the social network, and may include your profile information, profile picture, gender, username, user ID associated with your social media account, age range, language, country, and any other information you permit the social network to share with third parties.
You should always review and, if necessary, adjust your privacy settings on third-party websites and social media networks and services before sharing information and/or linking or connecting them to other services. We use this information to operate, maintain, and provide to you the features and functionality of the Services, as well as to communicate directly with you, such as to send you email messages about products and services that may be of interest to you.
− Service Providers: Our service providers that perform services solely on our behalf, such as survey and marketing providers and payment processors, collect personal information and often share some or all of this information with us. The information may include contact information, information about your communications and related activities, and information about your use of the services. We may use this information to administer and facilitate our services, your orders, and our marketing activities.
− Business Partners: We may receive your information from our business partners, such as companies that offer their products and/or services on our Services. We may use this information to administer and facilitate our services and our marketing activities.
− Other Sources: We may also collect Personal Information about individuals that we do not otherwise have from, for example, publicly available sources, third-party data providers, brand partnerships, or through transactions such as mergers and acquisitions. We use this information to operate, maintain, and provide to you the features and functionality of the Services, as well as to communicate directly with you, such as to send you email messages about products and services that may be of interest to you.
Through the provision of our Services, we may also process deidentified information that cannot reasonably be used to infer information about, or otherwise be linked to, a particular consumer or household. Client Flow LLC commits to maintain and use the information in deidentified form and will not attempt to reidentify the information, except in instances where necessary for determining whether the deidentification process used by Client Flow LLC satisfies the requirements under applicable law.
Additional Uses of Personal Information
We may use personal information we collect to:
− Fulfill or meet the reason the information was provided, including to deliver the Services you have requested, including providing you with access to a training you have requested or an online product demonstration or to verify your eligibility to receive certain Services (such as services that are specifically intended for licensed attorneys);
− Manage our organization and its day-to-day operations;
− Register you for and provide you access to events and webcasts;
− Communicate with you, including via email, live chat and social media and/or telephone calls, video chat and live webinars including through the use of Zoom and GoToWebinar;
− Request you to complete surveys about our organization;
− For marketing and advertising purposes, including to market to you or offer you through email information and updates on products or services we think that you may be interested in;
− Process payment for our Services;
− Conduct research and analytics on our customer and user base and our Services;
− Improve and customize our Services to address the needs and interests of our user base and other individuals we interact with;
− Test, enhance, update and monitor the Services;
− Diagnose or fix technology problems;
− Help maintain the safety, security and integrity of our property and Services, technology assets and business;
− To enforce our contractual rights (such as the rights in our Terms of Service), to resolve disputes, to carry out our obligations and enforce our rights, and to protect our business interests and the interests and rights of third parties;
− Prevent, investigate or provide notice of fraud or unlawful or criminal activity;
− Comply with contractual and legal obligations and requirements;
− To fulfill any other purpose for which you provide personal information; and
− For any other lawful purpose, or other purpose that you consent to.
Where you choose to contact us, we may need additional information to fulfill the request or respond to inquiries. We may provide you with additional privacy-related information where the scope of the inquiry/request and/or personal information we require fall outside the scope of this Privacy Notice. In that case, the additional privacy notice will govern how we may process the information provided at that time.
Handling of Customer’s Client Data:
At Client Flow LLC, we recognize the importance of your client’s data privacy and security. The following outlines how we handle and process data related to your clients:
Data Storage and Security:
We securely store your client’s data in our highly protected and encrypted databases. Our robust security measures ensure the confidentiality and integrity of this information.
Access and Usage:
Access to your client’s data is restricted to authorized personnel within Client Flow LLC who require this information to fulfill their professional responsibilities. The data is used exclusively for the purpose of providing CRM services and improving our platform’s functionality.
No Third-Party Sharing:
We do not share, sell, or disclose your client’s data to third parties for marketing or any other purposes. The information remains confidential and is used solely within the framework of our CRM services.
Data Retention:
We retain your client’s data for the duration of your subscription with Client Flow LLC. Should you terminate your subscription, you may request the deletion of your client’s data, subject to any legal obligations for data retention.
Client Communication:
We may use your client’s data to facilitate communication between you and them through our CRM platform. This includes appointment scheduling, task management, and other features designed to enhance your client relationships.
Data Processing for Service Improvement:
We may aggregate and anonymize your client’s data for internal analysis to improve our services. Any such processed data will not contain personally identifiable information.
Consent and Control:
By using our CRM services, you acknowledge and consent to the processing of your client’s data as outlined in this privacy policy. You have control over the data you input and can modify or delete it at any time.
Data Breach Response:
In the event of a data breach, Client Flow LLC is committed to promptly notifying affected customers and clients in accordance with applicable data protection laws.
If you have any questions or concerns regarding the handling of client data, please contact our Privacy Officer at support@yourclientflow.com.
We may also share, transmit, disclose, grant access to, make available, and provide personal information with and to third parties, as follows:
− Your Employer / Company: If you interact with our Services through your employer or company, we may disclose your information to your employer or company, including another representative of your employer or company.
− Customer Service and Communication Providers: We share personal information with third parties who assist us in providing our customer services and facilitating our communications with individuals that submit inquiries.
− Other Service Providers: In addition to the third parties identified above, we engage other third-party service providers that perform business or operational services for us or on our behalf, such as website hosting, infrastructure provisioning, IT services, analytics services, employment application-related services, payment processing services, and administrative services.
− Feedback and Survey Providers: We share personal information with third parties who assist us in delivering our contests, sweepstakes, or survey offerings and processing the responses.
− Ad Networks and Advertising Partners: We work with third-party ad networks and advertising partners to deliver advertising and personalized content on our Services, on other websites and services, and across other devices. These parties may collect information directly from a browser or device when you visit our Services through cookies or other data collection technologies. This information is used to provide and inform targeted advertising, as well as to provide advertising-related services such as reporting, attribution, analytics and market research. Please see the Third-Party Data Collection and Online Advertising section.
− Business Partners: From time to time, we may share personal information with our business partners or we may allow our business partners to collect your personal information. Our business partners will use your information for their own business and commercial purposes, including to send you any information about their products or services that we believe will be of interest to you.
− Business Transaction or Reorganization: We may take part in or be involved with a corporate business transaction, such as a merger, acquisition, joint venture, or financing or sale of company assets. We may disclose personal information to a third party during negotiation of, in connection with or as an asset in such a corporate business transaction. Personal information may also be disclosed in the event of insolvency, bankruptcy or receivership.
− Legal Obligations and Rights: We may disclose personal information to third parties, such as legal advisors and law enforcement:
− With Your Consent: We may disclose personal information about you to certain other third parties or publicly with your consent or at your direction. For example, with your consent or at your direction we may post a testimonial from you on our Sites or service-related publications.
We may participate in interest-based advertising and use third party advertising companies to serve you targeted advertisements based on your browsing history. We permit third party online advertising networks, social media companies and other third-party services, to collect information about your use of our online services over time so that they may play or display ads on our Services, on other websites or services you may use, and on other devices you may use. Typically, though not always, the information used for interest-based advertising is collected through tracking technologies, such as cookies, web beacons, embedded scripts, location-identifying technologies, and similar technology, which recognize the device you are using and collect information, including click stream information, browser type, time and date you visited the Sites, AdID, precise geolocation and other information. We may share a common account identifier (such as a hashed email address or user ID) with our third-party advertising partners to help identify you across devices. We and our third-party partners use this information to make the advertisements you see online more relevant to your interests, as well as to provide advertising-related services such as reporting, attribution, analytics and market research. We may also use services provided by third parties (such as social media platforms) to serve targeted ads to you and others on such platforms. We may do this by providing a hashed version of your email address or other information to the platform provider.
Please see Online Ads of the Control Over Your Information section below, to learn how you can opt out of interest-based advertising.
We may engage in the following:
We may also utilize certain forms of display advertising and other advanced features through Google Analytics. These features enable us to use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick advertising cookie) or other third-party cookies together to inform, optimize, and display ads based on your past visits to the Services. You may control your advertising preferences or opt-out of certain Google advertising products by visiting the Google Ads Preferences Manager, currently available at https://google.com/ads/preferences, or by visiting NAI’s online resources at http://www.networkadvertising.org/choices.
For more information about these practices and your choices regarding cookies, please see the Control Over Your Information section below.
You may control your information in the following ways:
− Email Communications Preferences. You can stop receiving promotional email communications from us by clicking on the “unsubscribe” link provided in such communications. You may not opt-out of service-related communications (e.g., account verification, transactional communications, changes/updates to features of the Services, technical and security notices).
− Modifying or Deleting Your Information. If you have an account for our Services, you have the ability to modify certain information in your account, including your contact information, through the account setting page or a similar option provided on the Services. If you have any questions about reviewing, modifying, or deleting your information, you can contact us directly at support@yourclientflow.com. We may not be able to modify or delete your information in all circumstances.
− Cookies: For information about our and our third-party partners’ use of cookies and related technologies to collect information automatically, and any choices you may have in relation to cookies, please see the Information We Collect Automatically section above and our Cookie Notice.
− Online Ads: To learn more about interest-based advertising and how you may be able to opt-out of some of this advertising, you may wish to visit the Digital Advertising Alliance’s (DAA) resources and/or the Network Advertising Initiative’s (NAI) online resources, at www.aboutads.info/choices or http://www.networkadvertising.org/choices/. You may also be able to limit interest-based advertising through the settings menu on your mobile device by selecting “limit ad tracking” (iOS) or “opt-out of interest-based ads” (Android). You may also be able to opt-out of some — but not all — interest-based advertising served by mobile ad networks by visiting http://youradchoices.com/appchoices and downloading the mobile AppChoices app.
Please note that when you opt out of receiving interest-based advertisements, this does not mean you will no longer see advertisements from us or on our online services. It means that the online ads that you do see from DAA program participants should not be based on your interests. We are not responsible for the effectiveness of, or compliance with, any third-parties’ opt-out options or programs or the accuracy of their statements regarding their programs. In addition, third parties may still use cookies to collect information about your use of our online services, including for analytics and fraud prevention as well as any other purpose permitted under the DAA’s Principles.
1. INTERNATIONAL TRANSFERS
Client Flow LLC is based in the United States. Client Flow LLC may store and transfer your personal information outside of your home country to the United States where we have our data centers. The laws in the United States may not be as protective as the laws of other jurisdictions where you may be located. However, we will always protect your information as described in the relevant privacy notice(s), no matter where it is stored, and transfer it in accordance with any applicable legal requirements for cross-border transfer of personal information.
2. CHILDREN’S PERSONAL INFORMATION
Our Services are not directed to children under the age of 16, and we do not knowingly collect or solicit personal information from children under the age of 16 or intend to do so. Younger children should not use our Services or otherwise provide us with any personal information either directly or by other means. If a child under the age of 16 has provided personal information to us, we encourage the child’s parent or guardian to contact us to request that we remove the personal information from our systems. If we learn that any personal information we collect has been provided by a child under the age of 16, we will promptly delete that personal information.
3. LINKS TO THIRD-PARTY WEBSITES OR SERVICES
Our Services may include links to third-party websites, plug-ins and applications. Except where we post, link to or expressly adopt or refer to this Privacy Notice, this Privacy Notice does not apply to, and we are not responsible for, any personal information practices of third-party websites and online services or the practices of other third parties. To learn about the personal information practices of third parties, please visit their respective privacy policies.
4. UPDATES TO THIS PRIVACY NOTICE
We may update this Privacy Notice from time to time. When we make changes to this Privacy Notice, we will change the date at the beginning of this Privacy Notice. If we make material changes to this Privacy Notice, we will notify individuals by email to their registered email address, by prominent posting on our Services, or through other appropriate communication channels. All changes shall be effective from the date of publication unless otherwise provided.
5. CONTACT US
If you have any questions or requests in connection with this Privacy Notice or other privacy-related matters, please send an email to support@yourclientflow.com.
6. REGION-SPECIFIC DISCLOSURES
We may choose or be required by law to provide different or additional information relating to the processing of personal information (as defined below) about residents of certain countries, regions or states. Please see below for additional information that may be applicable to you:
CALIFORNIA
If you are a California Resident, please see our California Privacy Notice for additional California-specific privacy information.
NEVADA
If you are a resident of the State of Nevada, Chapter 603A of the Nevada Revised Statutes permits a Nevada resident to opt out of future sales of certain covered information that a website operator has collected or will collect about the resident. Although we do not currently sell covered information, please contact us at support@yourclientflow.com with the subject line “Nevada Opt Out Request” to submit such a request.
AUSTRALIA
If you are an Australian resident, please see our Supplemental Australia Privacy Notice for additional Australia-specific privacy information.
CANADA
If you are a Canadian resident, please see our Supplemental Canada Privacy Notice for additional Canada-specific privacy information.
European Economic Area (“EEA”), United Kingdom (“UK”) and Switzerland
If you are an individual residing in the EEA, UK or Switzerland, please see our Supplemental Notice for the EEA, UK and Switzerland for additional privacy rights under the General Data Protection Regulations (“GDPR”) and its UK and Swiss equivalents.
SCOPE OF NOTICE
This California Privacy Notice (the “CA Notice”) supplements the information contained in our Privacy Notice above and applies solely to individual residents of the State of California (“consumers” or “you”).
This CA Notice describes how we collect, use, disclose, and otherwise process personal information of individual residents of the State of California, either online or offline, within the scope of the California Consumer Privacy Act of 2018 (CCPA).
Unless otherwise expressly stated, all terms in this CA Notice have the same meaning as defined in our Privacy Notice or as otherwise defined in the CCPA.
COLLECTION AND USE OF PERSONAL INFORMATION
We collect personal information from and about consumers for a variety of purposes. To learn more about the types of personal information we collect, the sources from which we collect or receive personal information, and the purposes for which we use this information, please refer to the “Our Collection and Use of Personal Information” section of our Privacy Notice .
In the last 12 months, we have collected the following categories of personal information:
We collect the information described above from a variety of sources, including: directly from you, from your employer or organization, from our customers and other users, from our business partners and affiliates, from your browser or device when you use our Services, or from third parties that you permit to share information with us. Please see the Our Collection and Use of Personal Information section of the Privacy Notice for more information about the sources of personal information we collect.
In the last 12 months, we have collected the following categories of sensitive personal information:
Client Flow LLC does not use or disclose sensitive personal information for any purpose other than for performing services you have requested, for detecting security incidents, fraud and other illegal actions, or for short term transient use. Please note we use Stripe, a third-party payment processor, to collect payment information on our behalf and do not accept payment directly through our Services. Please see the Our Collection and Use of Personal Information section of the Privacy Notice for more information about the sources of sensitive personal information we collect.
As described in the Our Disclosure of Personal Information section of our Privacy Notice, we share personal information with third parties for business purposes or we may “sell” your personal information to or “share” your personal information with third parties, as those terms are defined by the CCPA, subject to your right to opt out of those sales. In the last 12 months, we may have disclosed all of the categories of information for a business purpose to service providers or other third parties at the consumer’s direction, as outlined in the Our Disclosure of Personal Information section of the Privacy Notice.
In the last 12 months, we have shared the following categories of personal information in arrangements that may meet the broad definition of “sale” or “share” under California law, for the purposes described in our Privacy Notice, subject to your settings and preferences and your Right to Opt-Out: identifiers and network information, such as IP address and advertising ID.
The categories of third parties to whom we may sell or share your personal information include: (i) analytics providers; (ii) social networks; and (iii) ad networks and advertising partners.
As a California resident, you may be able to exercise the following rights in relation to the personal information that we have collected about you (subject to certain limitations at law):
The Right to Access/Know
You have the right to request any or all of the following information relating to your personal information we have collected and disclosed in the last 12 months, upon verification of your identity:
The Right to Request Deletion
You have the right to request the deletion of personal information we have collected from you, subject to certain exceptions.
The Right to Correction
You have the right to request that any inaccuracies in your personal information be corrected, taking into account the nature of the personal information and the purposes of the processing of the personal information.
The Right to Opt Out of Sales or Sharing of Personal Information
You have the right to direct us not to sell or share personal information we have collected about you to third parties now or in the future.
You have the right to direct us not to sell or share personal information we have collected about you to third parties now or in the future. If you are under the age of 16, you have the right to opt in, or to have a parent or guardian opt in on your behalf, to such sales or sharing.
“Shine the Light”
California residents that have an established business relationship with us have rights to know how their information is disclosed to third parties for their direct marketing purposes under California’s “Shine the Light” law (Civ. Code §1798.83).
You have the right not to receive discriminatory treatment for exercising these rights. However, please note that if the exercise of the rights described above limits our ability to process personal information (such as in the case of a deletion request), we may no longer be able to provide you our products and services or engage with you in the same manner.
HOW TO EXERCISE YOUR CALIFORNIA CONSUMER RIGHTS
To Exercise Your Right to Access, Right to Know, Right to Deletion, or Right to Correction
Please submit a request by either:
− Emailing us at support@yourclientflow.com with the subject line, “California Rights Request,”
− Completing our Individual Rights Form; or.
Before processing your request, we will need to verify your identity and confirm you are a resident of the State of California. In order to verify your identity, we will generally either require the successful authentication of your account, or the matching of sufficient information you provide us to the information we maintain about you in our systems. This process may require us to request additional personal information from you, including, but not limited to, your email address, phone number, and/or date of last transaction on our Services.
In certain circumstances, we may decline a request to exercise the rights described above, particularly where we are unable to verify your identity or locate your information in our systems. If we are unable to comply with all or a portion of your request, we will explain the reasons for declining to comply with the request.
To Exercise Your Right to Opt Out of Personal Information Sales or Sharing for Targeted Advertising
Unless you have exercised your Right to Opt-Out, and as described in the Our Disclosure of Personal Information section of the Privacy Notice we may disclose or “sell” your personal information to third parties for monetary or other valuable consideration or “share” your personal information to third parties for cross-context behavioral advertising purposes. The third parties to whom we sell or share personal information may use such information for their own purposes in accordance with their own privacy policies.
You do not need to create an account with us to exercise your Right to Opt-Out. However, we may ask you to provide additional personal information so that we can properly identify you to track compliance with your opt-out request. We will only use personal information provided in an opt-out request to review and comply with the request. If you choose not to provide this information, we may only be able to process your request to the extent we are able to identify you in our data systems.
To exercise the Right to Opt-Out, you may submit a request by clicking the link below:
To Exercise Your Right to Opt Out of Personal Information Sales or Sharing for Targeted Advertising
Unless you have exercised your Right to Opt-Out, and as described in the Our Disclosure of Personal Information section of the Privacy Policy we may disclose or “sell” your personal information to third parties for monetary or other valuable consideration or “share” your personal information to third parties for cross-context behavioral advertising purposes. The third parties to whom we sell or share personal information may use such information for their own purposes in accordance with their own privacy policies.
You do not need to create an account with us to exercise your Right to Opt-Out. However, we may ask you to provide additional personal information so that we can properly identify you to track compliance with your opt-out request. We will only use personal information provided in an opt-out request to review and comply with the request. If you choose not to provide this information, we may only be able to process your request to the extent we are able to identify you in our data systems.
Authorized Agents
In certain circumstances, you are permitted to use an authorized agent (as that term is defined by the CCPA) to submit requests on your behalf through the designated methods set forth in this CA Notice where we can verify the authorized agent’s authority to act on your behalf.
For requests to know, delete, or correct personal information, we require the following for verification purposes:
(a) A power of attorney valid under the laws of California from you or your authorized agent; or
(b) Sufficient evidence to show that you have:
1. Provided the authorized agent signed permission to act on your behalf; and
2. Verified your own identity directly with us pursuant to the instructions set forth in this CA Notice; or directly confirmed with us that you provided the authorized agent permission to submit the request on your behalf.
For requests to opt-out of personal information “sales” or “sharing”, we require a signed permission demonstrating your authorized agent has been authorized by you to act on your behalf.
Minors
We do not sell the personal information and do not have actual knowledge that we sell the personal information of minors under 16 years of age. Please contact us at support@yourclientflow.com to inform us if you, or your minor child, are under the age of 16.
If you are under the age of 18 and you want to remove your name or comments from our website or publicly displayed content, please contact us directly at support@yourclientflow.com. We may not be able to modify or delete your information in all circumstances.
The California “Shine the Light” law gives residents of California the right under certain circumstances to request information from us regarding the manner in which we share certain categories of personal information (as defined in the Shine the Light law) with third parties for their direct marketing purposes. We do not share your personal information with third parties for their own direct marketing purposes.
We may provide financial incentives to prospective customers who allow us to collect and retain personal information, such as your name, email address and phone number, as well as professional information such as your job title and the company you work for. These incentives may result in differences in our prices or services offered to consumers, and may include a lower price for goods and services (e.g., free trials, discounts and other promotions). For example, the financial incentives we may provide include:
For example, prospective customers providing an email address to take advantage of certain free offerings will be automatically signed up to receive email updates from Client Flow LLC. We have determined in good faith that the value of the personal information we receive from you and the relationship we establish is reasonably related to the value of the free offerings we provide.
Additional financial incentive terms may be made available to you when you sign up for the applicable offering. You may withdraw from our financial incentive programs at any time by contacting us at support@yourclientflow.com. You may also opt out of receiving marketing updates from Client Flow LLC by following any available opt-out instructions in the communications you receive, or by contacting us at support@yourclientflow.com.
We will retain your personal information while you have an account with us and thereafter for purposes not prohibited by applicable laws, including in line with our data retention and routine business practices.
To determine the appropriate duration of the retention of personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of personal information and if we can attain our objectives by other means, as well as our legal, regulatory, tax, accounting and other applicable obligations.
We will then either delete your personal information or de-identify it so that it is anonymous and not attributed to your identity.
Client Flow LLC is providing this supplement privacy notice to give individuals in Australia the additional information required under the Australian Privacy Act 1988 (Commonwealth). Specifically, the Privacy Act establishes the Australian Privacy Principles (“APPs) (effective from March 12, 2014) that set out these key obligations:
You may opt-out of any marketing materials we send you through an unsubscribe mechanism or by contacting us at support@yourclientflow.com. If you have requested not to receive further direct marketing messages, we may continue to provide you with messages that are not regarded as “direct marketing” under the Australian Privacy Act, including changes to our terms and other information related to your account.
Our data centers are located in the United States. In addition, we or our third party service providers use “cloud” technology to store or process personal information, which may result in storage of data outside Australia.
As an Australian resident, you may ask us to take the following actions in relation to your personal information that we hold, subject to certain conditions:
To exercise your rights, please do one of the following:
We may request specific information from you to help confirm your identity prior to processing your request.
HOW TO LODGE A COMPLAINT UNDER THE AUSTRALIA PRIVACY ACT
If you are an Australian resident and have a complaint about a privacy matter, please contact us at support@yourclientflow.com If your complaint is not resolved to your satisfaction, you can contact the Office of the Australian Information Commissioner (OAIC) at this link: https://www.oaic.gov.au/privacy/privacy-complaints/.
Client Flow LLC is providing this supplemental privacy notice to give individuals in Canada the additional information required under the Personal Information Protection and Electronic Documents Act (“PIPEDA”). This supplemental notice addresses the transfer of personal information outside of Canada and your rights under Canadian privacy law.
Personal information about you that you provide while in Canada will be transferred outside Canada to the United States. Where personal information is transferred or stored outside of Canada, it is subject to the laws of that foreign jurisdiction, and may be accessible to that jurisdiction’s government, courts, or law enforcement or regulatory agencies. Please contact us at support@yourclientflow.com if you would like further details.
YOUR RIGHTS
As a Canadian resident, you may ask us to take the following actions in relation to your personal information that we hold, subject to certain conditions:
To exercise your rights, please do one of the following:
We may request specific information from you to help confirm your identity prior to processing your request.
Note that these rights are subject to exceptions under the applicable Canadian laws. We will attempt to resolve disputes and/or complaints according to this notice and applicable laws.
If you believe that the processing of your personal information violates Canadian privacy law and/or other data protection laws, you may also lodge a complaint to the competent supervisory authority without prejudice to other legal remedies.
You may be able to take advantage of the tool developed by the Digital Advertising Alliance of Canada to opt out of third party advertising. Where available, this tool provides a list of parties that may target advertisements based on your online web-browsing activities and the ability to opt out of their use of your information for that purpose. To access the tool, visit https://youradchoices.ca.
SUPPLEMENTAL EUROPEAN ECONOMIC AREA (“EEA”), UNITED KINGDOM (“UK”) AND SWITZERLAND PRIVACY NOTICE PRIVACY NOTICE
Client Flow LLC is providing this supplemental privacy notice to give individuals in the European Economic Area (“EEA”), the United Kingdom (“UK”) and Switzerland the additional information required by the EU General Data Protection Regulation and the UK and Swiss equivalents. These provisions, which should be read together with the statements in our Privacy Notice, explain our practices with regard to data privacy in the EEA, UK and Switzerland.
Client Flow LLC as the operator of this website is the data controller in the meaning of the GDPR for the processing activities described in this Privacy Notice, which means that we determine and are responsible for how personal information is used.
We may also receive personal information about you from our customers, such as information that such customers provide to set up accounts for their authorized users or contained in documents and materials they upload to our Services. Save as set out in this Privacy Notice, we use that information only on the instructions of the relevant customer in accordance with a separate data processing agreement between the customer and us.
If you would like to contact us, you can write to us at:
Client Flow LLC, Inc.
548 Market St
PMB 52855
San Francisco, CA 94104-5401
Email: support@yourclientflow.com
PURPOSES AND LEGAL BASIS FOR PROCESSING
We collect and use the following personal information when you set up your account on our Services or contact us about our Services:
How we use this personal information – Legal basis we rely on
We use this information to contact you about the Services, such as information about changes to the Services – The processing is necessary for our legitimate interests, namely communicating with users about the Services.
We use this information to respond to your queries and comments in relation to the Services – The processing is necessary for our legitimate interests, namely communicating with users about the Services.
We use this information to send you newsletters and promotional and marketing messages, in accordance with your preferences – We will only use your personal information in this way to the extent you have given us your consent to do so.
How we use this personal information – Legal basis we rely on
We use this information to set up your account on the Services and grant you access to the Services – The processing is necessary for the performance of a contract, namely our Terms of Service.
We use this information to contact you about the Services, such as information about changes to the Services, our terms of service or this privacy notice – The processing is necessary for our legitimate interests, namely communicating with users about our Services
How we use this personal information – Legal basis we rely on
We use this information to grant you access to the Services for which you have paid to use – The processing is necessary for the performance of a contract, namely our Terms of Service.
We use this information to process, store and send you invoices in respect of the Services you have purchased – The processing is necessary for compliance with a legal obligation to which we are subject, namely obligations arising under tax reporting and record keeping laws in the applicable jurisdiction.
We use this information to contact you about the Services you have purchased, such as sending you purchase or subscription confirmations and autorenewal reminders – The processing is necessary for our legitimate interests, namely administering our contract with you.
We use this information to tailor any promotional messages that we send to you – The processing is necessary for our legitimate interests, namely to inform our marketing campaigns.
How we use this personal information – Legal basis we rely on
We use this information to grant you access to the Services you have paid for – The processing is necessary for the performance of a contract, namely our Terms of Service.
We use this information to process and send you invoices in respect of the Services you have purchased – The processing is necessary for compliance with a legal obligation to which we are subject, namely obligations arising under tax reporting and record keeping laws in the applicable jurisdiction.
How we use this personal information – Legal basis we rely on
We use this information to respond to your requests – The processing is necessary for our legitimate interests, namely communicating with users and prospective users of the Services.
How we use this personal information – Legal basis we rely on
If your support request relates to your own individual account, we use this information to respond to your requests – The processing is necessary for the performance of a contract, namely our Terms of Service.
We use this information to identify errors in or potential improvements that we can make to the Services – The processing is necessary for our legitimate interests, namely monitoring the performance of, and improving our Services.
How we use this personal information – Legal basis we rely on
We use this information to grant you access to the event you have signed up for – The processing is necessary for our legitimate interests, namely administering events and event attendance.
We use this information to inform how we plan and promote future events or webcasts and identify topics that may be of interest to participants – The processing is necessary for our legitimate interests, namely our future event marketing strategy.
We use this information to identify content and future events that may be of interest to you and to tailor any promotional messages that we send to you accordingly – The processing is necessary for our legitimate interests, namely informing our marketing strategy.
How we use this personal information – Legal basis we rely on
If you upload user content through your own individual account, we use this information to provide you with the Services. For example, some of our Services may use artificial intelligence to generate content such as draft emails, or contract terms, depositions, or other legal documents, summarize legal materials, or provide you with responsive search results based on natural language descriptions that you provide to us – The processing is necessary for the performance of a contract, namely our Terms of Service.
We use this information to test, enhance, update and monitor the Services, including improving our machine learning models – The processing is necessary for our legitimate interests, namely testing and improving our Services and developing new features and functionalities of the Services.
We may also receive the following personal information from third parties or that you upload to third party platforms:
How we use this personal information – Legal basis we rely on
We use this information to provide the Services to the user that uploaded it through their own individual account – The processing is necessary for the legitimate interests of the user that uploaded the content, namely their use of the Services.
We use this information to test, enhance, update and monitor the Services, including improving our machine learning models – The processing is necessary for our legitimate interests, namely testing and improving our Services and developing new features and functionalities of the Services.
How we use this personal information – Legal basis we rely on
We use this information to send you the materials that the user has asked us to share with you – The processing is necessary for the legitimate interests of the user that uploaded the content, namely their use of the Services.
We use this information to send you information about the Services, including promotional materials – We will only process your information in this way to the extent you give us your consent to do so.
How we use this personal information – Legal basis we rely on
We use this information to interact with users and prospective users, promote our Services, respond to public comments, and to inform and develop our social media marketing strategies – The processing is necessary for our legitimate interests, namely promoting our Services through social media and informing our social media marketing strategy.
How we use this personal information – Legal basis we rely on
We use this information to interact with users and prospective users, promote our Services and to inform and develop our social media marketing strategies – The processing is necessary for our legitimate interests, namely promoting our Services through social media and informing our social media marketing strategy.
We also collect and use the following personal information about how you use our Services:
How we use this personal information – Legal basis we rely on
We use this information to provide and optimize the Services to you on your device, including presenting the Services in a format to match your browser window size and type – The processing is necessary for our legitimate interests, namely providing the Services in an optimized format for your device.
We use this information to maintain the safety, security and integrity of the Services, such as identifying fraudulent use or login attempts on our Services – The processing is necessary for our legitimate interests, namely ensuring the security of our Services.
We use this information to assess the performance of the Services, identify and fix errors and potential improvements to the Services – We will only process your personal information in this way to the extent you give us your consent to do so.
We share this information with advertising networks so that they can determine appropriate adverts to show you on your device when you use our Services and on other websites that you visit – We will only process your personal information in this way to the extent you give us your consent to do so.
How we use this personal information – Legal basis we rely on
We use this information to maintain the safety, security and integrity of the Services, such as identifying fraudulent use or login attempts on our Services – The processing is necessary for our legitimate interests, namely ensuring the security of our Services.
We use this information to assess the performance of the Services, identify and fix errors and potential improvements to the Services – We will only process your personal information in this way to the extent you give us your consent to do so.
We share this information with advertising networks so that they can determine appropriate adverts to show you on your device when you use our Services, and determine what adverts to show you adverts on other websites that you visit (including adverts for our Services) – We will only process your personal information in this way to the extent you give us your consent to do so.
COOKIES
The information we collect automatically about how you use the Services and about your device is collected through cookies and similar technologies. We use cookies and similar technologies. to provide certain functionalities on our Services as well as to monitor and improve the Services in general.
Please see our Cookie Notice for information about the cookies we use.
Other than cookies that are strictly necessary for the provision of the Services, or certain functionalities of the Services, we will only place cookies on your device or use cookies to collect information from your device with your consent.
You are required to provide certain personal information to enable us to enter into a contract with you so that you can use our Services or participate in promotions. Our registration forms indicate which data elements are required for our contracts. If you do not provide any information marked as mandatory, we will not be able to provide all or part of our Services to you or enter you into
HOW WE SHARE YOUR PERSONAL INFORMATION
We may share the personal information we collect as follows:
Recipients
Why we share your personal information with these recipients – How these recipients will use your personal information
Service providers
We will share your personal information with companies that provide services to us, such as data hosting, email and messaging service providers – These recipients will use your personal information as processors on our instructions.
Advertising networks
We may share personal information with advertising networks and partners as set out further in the Third Party Data Collection and Online Advertising section of the Privacy Notice – These parties will use the information collected about you to tailor the advertising shown to you on our Services and on other websites that you visit. We will only share your personal information in this way to the extent you have given us your consent to do so.
Social media
When we interact with you through social media, the relevant social media platform will receive and process the personal information contained in such communications – The social media provider will use the personal information they collect in accordance with its privacy notices. The lawful basis we rely on for transferring this personal information is that the processing is necessary for our legitimate interests, namely communicating with you and our customers through social media, and promoting the Services.
Buyers of our business
We may share personal information with other parties in connection with a transaction or potential transaction where we merge with another organization, file for bankruptcy, or sell some or all of our assets or stock. For instance, if we sell the Services to a third party, we will share the personal information we have collected through the Services with that buyer – These recipients will use your personal information to complete a transaction to buy all or the part of our business that includes the Services. The lawful basis rely on for sharing personal information with these recipients is that it is necessary for our and the recipients legitimate interests, namely completing a transaction to buy all or part of our business.
Law enforcement, regulators and other parties for legal reasons
We may share your personal information with third parties as required by law or if we reasonably believe that such action is necessary to (i) comply with the law and the reasonable requests of law enforcement; (ii) detect and investigate illegal activities and breaches of agreements; and/or (iii) exercise or protect the rights, property, or personal safety of Client Flow LLC, its users or others – These recipients will use your personal information in the performance of their regulatory or law enforcement role. The lawful basis we rely on for sharing personal information with these recipients is that the processing is either necessary to comply with a legal obligation to which we are subject, or is necessary for our legitimate interests, namely enforcing our rights or complying with requests from regulatory authorities.
YOUR RIGHTS
You have the following rights in respect of the personal information we process as a controller:
– Right of access. The right to obtain:
– confirmation of whether, and where, we are processing your personal information;
– information about the categories of personal information we are processing, the purposes for which we process your personal information and information as to how we determine applicable retention periods;
– information about the categories of recipients with whom we may share your personal information; and
– a copy of the personal information we hold about you.
– Right of portability. The right, in certain circumstances, to receive a copy of the personal information you have provided to us in a structured, commonly used, machine-readable format that supports re-use, or to request the transfer of your personal data to another person.
– Right to rectification. The right to obtain rectification of any inaccurate or incomplete personal information we hold about you without undue delay.
– Right to erasure. The right, in some circumstances, to require us to erase your personal information without undue delay if the continued processing of that personal information is not justified.
– Right to restriction. The right, in some circumstances, to require us to limit the purposes for which we process your personal information if the continued processing of the personal information in this way is not justified, such as where the accuracy of the personal information is contested by you.
– Right to withdraw consent. If you have given us your consent to process your personal information in a particular way, you have the right to withdraw that consent. Withdrawing consent will not affect the lawfulness of any processing of your personal information prior to that withdrawal.
You also have the right to object to our processing of your personal information based on our legitimate interests where there are grounds relating to your particular situation. There may be compelling reasons for continuing to process your personal information, and we will assess and inform you if that is the case. You have the right to object to our use of your personal information for marketing.
To exercise these choices and other choices, you can
We may request specific information from you to help confirm your identity prior to processing your request.
If Client Flow LLC is processing your personal information as a data processor, we will refer your request to our customer. Client Flow LLC supports its customers in responding to requests as required by law.
Note that these rights are subject to exceptions under the GDPR and applicable local laws. For example, access to your data may be refused if making the information available would reveal personal information about another person or if we are legally prevented from disclosing such information. If we decline your request, we will tell you why, subject to legal restrictions.
If you believe that the processing of your personal Information violates the GDPR and/or other data protection laws, you may also lodge a complaint to the competent supervisory authority without prejudice to other legal remedies.
If you are in the EEA, you can find more information about your data protection regulator here. If you are in the UK, you have the right to make a complaint at any time to the Information Commissioner’s Office (“ICO”), the UK regulator for data protection issues. You can make a complaint via the ICO’s website (https://ico.org.uk/make-a-complaint/). This website also provides additional contact details for the ICO.
INTERNATIONAL TRANSFERS
As noted in the Client Flow LLC Privacy Notice, your personal information may be transferred to, stored at or processed in the United States.
Transfers of personal information to recipients in the United States are made pursuant to agreements that incorporate Standard Contractual Clauses approved by the European Commission for transfers of personal information to third countries, where applicable as amended and approved for transfers of personal information subject to the UK GDPR and Swiss data protection law.
Client Flow LLC will assure that any transfer of personal information between the EEA, Switzerland and/or the UK continues to be safeguarded as described in this section and in accordance with applicable data protection laws.
Please contact us via email to support@yourclientflow.com if you would like more information about cross-border transfers or to obtain a copy of the Standard Contractual Clauses.
DATA RETENTION
We will retain your Personal Information for as long as the information is needed for the purposes set in the main Privacy Notice and for any additional period that may be required or permitted by law. The length of time your personal information is retained depends on the purpose(s) for which it was collected, how it’s used, and the requirements to comply with applicable laws. You may request that we delete your personal information by contacting us via email to support@yourclientflow.com or by submitting the Individual Rights Form. If we do not have a legal basis for retaining your information, we will delete it as required by applicable law.
COOKIE NOTICE
This Cookie Notice explains how we use cookies and similar technologies in connection with our Services.
If you have any questions or concerns about the Cookie Notice, please contact us at support@yourclientflow.com or as otherwise described in our Privacy Notice .
What are cookies?
How do we use cookies?
We use both persistent cookies and session cookies. Persistent cookies stay on your device for a set period of time or until you delete them, while session cookies are deleted once you close your web browser. We use persistent cookies, for example, to record your choice of language and country location. The cookies placed through your use of our website are either set by us (first-party cookies) or by a third party at our request (third-party cookies).
We also allow our advertising and affiliate partners to collect this information through our website.
Cookies and similar technologies allow us to:
What types of cookies do we use?
We may use the following categories of cookies:
What are your choices with respect to non-essential cookies?
What other technologies are used?
We may also use other tracking technologies such as “web beacons” (also known as “tags” and “pixels”) which are small images embedded in our services that are used to demonstrate that a webpage or email was accessed or opened or that certain content was viewed or clicked, and local storage technologies, like HTML5, to provide cookie-equivalent functionality but with the ability store larger amounts of data, including on your device outside of your browser in connection with specific applications. These other tracking technologies are often used in conjunction with cookies, but may be stored on your device in a different manner from cookies so disabling cookies may not also disable these tracking technologies.
Updated Dec 12, 2023
The following Terms of Service apply to your use of the Client Flow LLC Services unless your use of the Client Flow LLC Services is subject to terms of service as executed between you and Client Flow LLC.
Client Flow LLC. (“Client Flow LLC,” “we,” “us,” or “our”) provides technology services, and solutions. This document contains the Terms of Service (the “Terms”) governing your use of Client Flow LLC’s services, websites, applications, add-ons, plug-ins, components, functionality, and programs, and any other services specified in any mutually executed order form (collectively, the “Client Flow LLC Services” or “Services”). The “Service Agreement” shall consist of these Terms, price schedule, if any, and any order form(s) for the Client Flow LLC Services executed by Client Flow LLC and you (“you” or “User”). These Terms include the Client Flow LLC Privacy Policy and any other documents that specifically incorporate these Terms.
By clicking the “I accept” button, taking an action to indicate acceptance, or by using any of the Client Flow LLC Services, with or without registration, you agree to these Terms with Client Flow LLC. In the event you are agreeing to these Terms on behalf of a company or other legal entity, you certify that you are an authorized representative of such entity. If you do not have such legal authority, or you do not agree with these Terms, do not accept, access or use the Services in any manner.
If you are using the Client Flow LLC Services during a proof of concept or other product trial (“Evaluation”), your use of the Services during the Evaluation period is governed by these Terms. Notwithstanding any other provisions in these Terms, access to the Services during an Evaluation period is on an “as-is” basis without any representations, warranties, and/or conditions of any kind. Any data or content uploaded to the Services by you may be permanently lost upon expiry of the Evaluation period. If you continue to use the Services after the conclusion of the Evaluation period, you understand that these Terms will also govern your ongoing use of those Services.
You may not access the Services if you are a direct competitor to Client Flow LLC, or monitor the functionality, performance, or availability of the Services, or any other competitive purposes.
PLEASE READ THE TERMS CAREFULLY TO ENSURE THAT YOU UNDERSTAND EACH PROVISION. THIS AGREEMENT CONTAINS A MANDATORY ARBITRATION AGREEMENT IN SECTION 13(G) AND A CLASS ACTION/JURY TRIAL WAIVER PROVISION IN SECTION 13(H) THAT REQUIRE, WITH ONLY SPECIFIED EXCEPTIONS OR UNLESS YOU OPT OUT PURSUANT TO THE PROVIDED INSTRUCTIONS, THE EXCLUSIVE USE OF FINAL AND BINDING ARBITRATION ON AN INDIVIDUAL BASIS ONLY TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS, COLLECTIVE, PRIVATE ATTORNEY GENERAL OR REPRESENTATIVE ACTIONS OR PROCEEDINGS.
(a) Conditioned on your compliance with these Terms, Client Flow LLC grants you and your Authorized Users (defined below) a nonexclusive, nontransferable, non-sublicensable, revocable right to use and access the Services in accordance with documentation, all applicable local, state, national and international laws, rules and regulations and only for your internal business purposes. To use our Service, you must be at least 18 years of age. You represent and warrant that you meet the applicable age requirements and are competent to agree to these Terms.
(b) Except to the extent a restriction is prohibited by law, you agree not to do, and not to assist, permit or enable any third party to do, any of the following:
disassemble, reverse engineer, decode or decompile any part of the Services;
use any robot, spider, scraper, data mining tool, data gathering or extraction tool, or any other automated means, to access, collect, copy or record the Services;
copy, rent, lease, sell, loan, transfer, assign, sublicense, resell, distribute, modify, alter or create derivative works of any part of the Services or any of our Intellectual Property (defined below);
use the Services in any manner that impacts (i) the stability of our servers, (ii) the operation or performance of the Services or any User’s use of the Services, or (iii) the behavior of other applications using the Services;
use the Services in any manner or for any purpose that (i) violates or promotes the violation of any applicable law, regulation, legal requirement, contractual obligation or right of any person including, but not limited to, intellectual property rights, rights of privacy, or rights of personality, (ii) is fraudulent, false, deceptive or defamatory, (iii) promotes hatred, violence or harm against any individual or group, or (iv) otherwise may be harmful or objectionable (in our sole discretion) to us, our providers, our suppliers, our users, or any other third party;
use or display the Services in competition with us, to develop competing products or services, for benchmarking or competitive analysis of the Services, or otherwise to our detriment or disadvantage;
attempt to interfere with, compromise the system integrity or security of, or decipher any transmissions to or from, the servers running the Services;
transmit viruses, worms or other software agents through the Services;
impersonate another person or misrepresent your affiliation with a person or entity, hide or attempt to hide your identity, or otherwise use the Services for any invasive or fraudulent purpose;
share passwords or authentication credentials for the Services, or otherwise circumvent the measures we may use to prevent or restrict access to the Services or enforce limitations on use of the Services; or
identify or refer to us or the Services in a manner that could reasonably imply an endorsement, relationship or affiliation with or sponsorship between you (or a third party) and us, without our prior express written consent.
To access and use the Client Flow LLC Services, you will be required to register an account with Client Flow LLC by completing a registration form and designating a user ID and password. When registering an account with Client Flow LLC, you agree to (a) provide true, accurate, current, and complete information about yourself as prompted by the Client Flow LLC Service’s registration form (such information being the “Registration Data”) and (b) maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current, or incomplete, or we have grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, we may suspend or terminate your account and refuse any and all current or future use of the Client Flow LLC Services (or any portion thereof).
You may not authorize any third party to access or use the Client Flow LLC Services on your behalf. You are responsible for maintaining the confidentiality of the user ID and password and are fully responsible for all activities that occur under your account. You agree to immediately notify Client Flow LLC of any unauthorized use of your account or any other breach of security. Client Flow LLC cannot and will not be liable for any loss or damage arising from any unauthorized use of your account. By providing us with your email address, you agree to receive all required notices electronically, to that email address.
By accessing our services and providing your Registration Data, which may include but is not limited to your email address, postal address, mobile telephone number, and/or telephone number, or by creating an account with Client Flow LLC, you are electronically consenting to and agreeing to receive marketing or advertising messages and communications from Client Flow or its partners. These messages may be delivered via email, mobile push notifications, or other means, and may come from Client Flow LLC or third parties, at Client Flow LLC’s sole discretion. Such communications may include information about changes to the features of our services, special offers, and access opportunities.
If you do not wish to receive such marketing or advertising messages, you have the option to opt-out or modify your preferences. You can do so by contacting the Client Flow LLC Services support team at support@yourclientflow.com, or by using the unsubscribe link provided within each marketing or advertising email message. It is important to note that opting out of marketing communications will not affect your receipt of essential Services-related notices.
By continuing to use our services and providing your Registration Data, you acknowledge and accept the terms outlined above regarding marketing and advertising communications.
These Terms will commence when you first use our Services and will continue until terminated by either party in accordance with the provisions set out in these Terms. Either party may terminate these Terms for convenience, at any time, upon written notice to the other party, subject to the terms and conditions in Section 6(C) below. Client Flow LLC may provide the User with notice of termination by email to the User contact reflected in your Registration Data. Users may provide Client Flow LLC with notice of termination by contacting the Client Flow LLC Services support team at support@yourclientflow.com.
If in Client Flow LLC’s sole judgment you fail, or if Client Flow LLC suspects that you have failed, to comply with any provision of these Terms, Client Flow LLC may terminate these Terms at any time without notice. For clarity, any such termination will terminate any and all of your existing Subscription Agreements.
The following provisions will survive any termination of these Terms: Section 3 (“Term and Termination”), Section 4 (“Intellectual Property Rights”) (except as expressly provided therein), Section 5 (“Confidentiality”), Section 6 (“Fees”), Section 7(A) (“Privacy”), Section 8 (“Representations & Warranties”), Section 9 (“Liability”), Section 10 (“Changes to Agreement”), Section 11 (“Inactivity or Cancellation or Termination of Subscription”) and Section 13 (“General Provisions”).
A. User Data and Content
These Terms do not grant either party any rights, implied or otherwise, to the other’s content or intellectual property, unless expressly stated otherwise in these Terms. As between the parties, User owns all intellectual property rights in User Content (defined below), and Client Flow LLC owns all intellectual property rights in and to the Services, including software, products, support, documentation, aggregated and statistical information, and related works, including but not limited to any modifications and derivative works of the foregoing.
“User Content” means any and all information, content, and data that a User submits to, uploads to, or uses with the Services. Client Flow LLC does not claim ownership of your User Content. You are solely responsible for your User Content. You assume all risks associated with the use of your User Content. You hereby represent and warrant that your User Content does not violate any User obligations as specified in Section 1(b) or elsewhere in these Terms nor does your User Content violate any law or infringe any rights of any third party, including but not limited to any intellectual property rights and privacy rights. We take no responsibility and assume no liability for any of your User Content.
B. License to Client Flow LLC
You grant, and you represent and warrant that you have all rights necessary to grant, to Client Flow LLC an irrevocable, perpetual, transferable, sublicensable (through multiple tiers), fully paid, royalty-free, and worldwide right and license to use, copy, store, modify, distribute and display your User Content: (a) to maintain and provide the Services; (b) to improve our products and services and to create aggregated and de-identified information; and (c) to perform such other actions as described in our Privacy Policy or as authorized by you in connection with your use of the Services.
C. Feedback
In the event User provides Client Flow LLC with any suggestions, ideas, improvements or other feedback with respect to any aspect of the Services (“Feedback”), Client Flow LLC shall own such Feedback without compensation to User, attribution of any kind, or any other obligation to User.
The parties acknowledge and agree that each party (the “Receiving Party”) may have access to certain confidential information (“Confidential Information”) of the other party (the “Disclosing Party”). “Confidential Information” means all information provided by the Disclosing Party to the Receiving Party hereunder that is (i) proprietary and/or non-public information related to the business activities of the Disclosing Party, its subsidiaries, and its affiliates, including any business plans, strategy, pricing, or financial information; (ii) the terms of any Subscription Agreement; and/or (iii) any other information that is designated as confidential by the Disclosing Party. Confidential Information of Client Flow LLC shall also include the Services, and Confidential Information of User shall also include the Drafts and Reports. Confidential Information does not include any information that is or was, at the time of the disclosure: (a) generally known or available to the public; (b) rightfully disclosed to the Receiving Party by a third party; (c) already in Receiving Party’s possession prior to the date of receipt from Disclosing Party without restriction; or (d) independently developed by the Receiving Party without reference to or use of Disclosing Party’s Confidential Information, provided in each case that such information was not obtained by the Receiving Party as a result of any unauthorized or wrongful act or omission, or breach of this Agreement, or breach of any legal, ethical or fiduciary obligation owed to the Disclosing Party.
At all times the Receiving Party shall: (1) use the same standard of care to protect the Confidential Information as it uses to protect its own confidential information of a similar nature, but not less than a commercially reasonable standard of care, (2) not use the Disclosing Party’s Confidential Information other than as permitted under this Agreement, and (3) not disclose, distribute, or disseminate the Confidential Information to any third party, except as permitted by this Agreement or to the extent necessary to comply with applicable law.
A. Subscription Fees
We may make portions of the Services available on an automatically renewing subscription basis (each, a “Subscription” for the Services) for recurring fees (“Subscription Fees”). For the most current information about our Subscription Fees, please review our Subscription Terms at https://Client Flow .com, which are incorporated by reference herein. We may make available, or remove from availability, any portion of the Services on a subscription basis in our sole discretion. We may add or amend Subscription Fees at our sole discretion. When we add or amend Subscription Fees, we will update our online Subscription Terms and users. Any change to our online Subscription Terms shall become effective in the Subscription Term (as defined below) following notice of such change to you as provided in this Agreement; provided, however, that if we have offered a specific duration and Subscription Fees for your use of the Services, we agree that such Subscription Fees will remain in force for that duration. Your Subscription will automatically renew at the end of the term identified in your Subscription Agreement for subsequent terms equal in length to the initial term (the initial such term and each renewal term, a “Subscription Term”) unless and until you cancel your Subscription or it is suspended, discontinued or terminated in accordance with these Terms.
B. Payments
When you purchase a Subscription to the Services, you acknowledge and agree that we and/or our third-party payment processors are authorized to charge you for: (i) the Subscription Fees identified in the applicable Subscription Agreement; (ii) sales, use, value-added withholding, or similar taxes or levies, whether domestic or foreign, other than taxes based on the income of Client Flow LLC; and (iii) any other charges you may incur in connection with your purchase and use of the Services. You acknowledge and agree that the amount billed may vary due to promotional offers, changes in the Subscription Fees in accordance with these Terms, and/or changes in applicable taxes, and you authorize us to charge your payment method for the changed amounts.
Except as otherwise set forth in an applicable Subscription Agreement, all Subscription Fees are immediately due and payable in advance at the start of each users Subscription Term. You agree to pay all Subscription Fees with your credit card, debit card, or other payment method. You must provide us with a current, valid, accepted payment method. When you initiate a payment transaction, you authorize us to provide your payment information to third parties so we can complete your transaction and charge your payment method in United States dollars. By using our Services you agree to be bound by our processing terms. Any late payments shall be subject to a service charge equal to 1.5% per month of the amount due or the maximum amount allowed by law, whichever is less (plus the costs of collection). If your payment is not successfully settled for any reason within fourteen (14) days after payment has been initiated for your transaction, your Subscription and access to the Services may be canceled or suspended in our sole discretion.
C. Cancellation Procedure
You may cancel your Subscription(s) at any time, however you remain liable for the Subscription Fees until the Subscription terminates at the end of the Subscription term. In order to cancel your Subscription, you must notify us at least three (3) days before the start of the next Subscription Term using the appropriate functionalities of the Services or by contacting us at support@yourclientflow.com. You will continue to have access to the Services through the end of the Subscription Term per Client Flow LLC’s sole discretion.
D. No Refunds
SUBSCRIPTION FEES ARE NON-REFUNDABLE EXCEPT AS OTHERWISE EXPRESSLY AGREED IN WRITING. YOU ACKNOWLEDGE AND AGREE THAT YOU WILL NOT BE REFUNDED FOR ANY UNUSED TIME IN YOUR SUBSCRIPTION TERM OR ANY PRE-PAYMENTS MADE FOR SERVICES IN THE EVENT THAT: (I) YOU CANCEL OR TERMINATE YOUR SUBSCRIPTION OR (II) WE SUSPEND OR TERMINATE YOUR SUBSCRIPTION OR THIS AGREEMENT FOR YOUR BREACH OF THESE TERMS.
A. Privacy.
User’s access to the Services is via the Client Flow LLC website, which is owned and operated by Client Flow LLC. As such, a User’s interaction with the Services and website, and any information that may be collected by the Services and website, is governed by the Privacy Policy which may be updated from time to time. User may choose to opt out of data collection and cookies in accordance with the Privacy Policy. User agrees to receive announcements from Client Flow LLC regarding the operation of the Services as well as marketing and other non-critical Service-related communications from time to time.
B. Security of User Content
Without limiting the following, Client Flow LLC shall maintain commercially reasonable physical, technical and administrative safeguards for the protection of the security, confidentiality and integrity of User Content. User acknowledges that the structure of the systems used in connection with the Services makes it technically possible for a limited number of Client Flow LLC personnel to access User Content. Client Flow LLC personnel will only access User Content subject to the confidentiality restrictions in Section 5 (“Confidentiality”) hereof, and with the consent of User or to the extent reasonably required (i) to perform the Services on behalf of User; (ii) to investigate or correct a system error or otherwise improve the Services; (iii) to respond to duly authorized information requests of police, law enforcement, or other governmental authorities; (iv) to comply with any applicable law, regulation, subpoena, discovery request or court order; (v) to investigate and help prevent security threats, fraud, or other illegal, malicious, or inappropriate activity; or (vi) to verify compliance with the provisions hereof; or (vii) to enforce/protect the rights and properties of Client Flow LLC.
Each party represents and warrants that these Terms constitutes a valid and binding obligation and is enforceable against it in accordance with these Terms.
A. Disclaimer
EXCEPT FOR THE EXPRESS WARRANTIES STATED IN THIS SECTION 8, Client Flow LLC DISCLAIMS ALL OTHER REPRESENTATIONS AND WARRANTIES, WHETHER IMPLIED BY OPERATION OF LAW OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ERROR-FREE OR UNINTERRUPTED OPERATION, AND ANY REPRESENTATIONS OR WARRANTIES ARISING FROM A COURSE OF PERFORMANCE, COURSE OF DEALING OR USAGE OF TRADE. WITHOUT LIMITING THE FOREGOING, Client Flow LLC MAKES NO WARRANTY THAT (I) THE SERVICES, INCLUDING THE Client Flow LLC TECHNOLOGY, THE REPORTS, OR ANY OTHER SERVICES OR DELIVERABLES PROVIDED HEREUNDER (COLLECTIVELY, THE “MATERIALS”) WILL MEET THE REQUIREMENTS OF USER OR OPERATE IN COMBINATION WITH ANY HARDWARE, SOFTWARE OR DATA NOT PROVIDED BY Client Flow LLC, (II) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (III) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE MATERIALS WILL BE ACCURATE, RELIABLE OR ERROR-FREE, OR (IV) ANY ERRORS IN THE MATERIALS WILL BE CORRECTED. THE MATERIALS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITH ALL DEFECTS. NO ORAL OR WRITTEN INFORMATION OR COMMUNICATIONS GIVEN BY Client Flow LLC, ITS EMPLOYEES, OR AGENTS WILL INCREASE THE SCOPE OF THE ABOVE WARRANTY OR CREATE ANY NEW OR ADDITIONAL WARRANTIES.
THE CONTENT PROVIDED THROUGH OR IN CONNECTION WITH THE SERVICES IS DESIGNED TO PROVIDE PRACTICAL AND USEFUL INFORMATION ON THE SUBJECT MATTER COVERED. WHILE SUCH CONTENT MAY CONCERN ISSUES RELATED TO PROFESSIONAL SERVICES, SUCH CONTENT IS NOT PROFESSIONAL SERVICES ADVICE. YOU SHOULD NOT ACT OR REFRAIN FROM ACTING ON THE BASIS OF ANY CONTENT INCLUDED ON THIS SITE OR IN CONNECTION WITH THE SERVICES WITHOUT SEEKING THE ADVICE OF A COMPETENT PROFESSIONAL IN THE APPLICABLE SUBJECT MATTER. WE EXPRESSLY DISCLAIM ALL LIABILITY IN RESPECT OF ACTIONS TAKEN OR NOT TAKEN BASED ON ANY CONTENT OF OR IN CONNECTION WITH THE SERVICES. Client Flow LLC’S PROVISION OF THE SERVICES, THE MATERIALS MADE AVAILABLE ON THE SERVICES AND ANY INFORMATION PROVIDED BY OUR REFERENCE ATTORNEYS (AND ANY OTHER Client Flow LLC REPRESENTATIVES) ARE FOR GENERAL INFORMATIONAL PURPOSES ONLY. USER ACKNOWLEDGES AND AGREES THAT THEY DO NOT, AND ARE NOT INTENDED TO, CONSTITUTE LEGAL ADVICE AND DO NOT CREATE AN ATTORNEY-CLIENT RELATIONSHIP OF ANY KIND.
EXCEPT FOR DAMAGES ARISING FROM A PARTY’S FRAUD,WILLFUL MISCONDUCT, VIOLATION OF APPLICABLE LAW OR INFRINGEMENT, VIOLATION OR MISAPPROPRIATION OF INTELLECTUAL PROPERTY RIGHTS OR OTHER PROPRIETARY RIGHTS OR CONFIDENTIALITY OBLIGATIONS, IN NO EVENT WILL (I) Client Flow LLC BE LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS, LOSS OF REVENUES, DATA LOSS OR USAGE, OR LOSS OF OPPORTUNITIES, ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICES, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR (II) Client Flow LLC’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THIS AGREEMENT AND/OR THE SERVICES, REGARDLESS OF CAUSE OR THEORY OF RECOVERY, EXCEED ONE HUNDRED DOLLARS ($100).
To the extent any liability of a party cannot be disclaimed, excluded or limited as aforesaid under applicable law, such liability shall be disclaimed, excluded and limited to the fullest extent permitted under applicable law.
Client Flow LLC may amend these Terms from time to time by posting the revised terms of this Agreement on Client Flow LLC’s website and/or by providing written notice of such amendment to User (which notice may be provided via email to User contact listed is the Registration Data). Any revised terms of this Agreement will take effect from the date of posting or notice to User, unless otherwise specified in such posting or notice. User should check Client Flow LLC’s website frequently for any such revisions. User’s continued use of the Services shall be deemed to constitute its acceptance of any such revised terms.
Upon a prolonged period of inactivity, or any cancellation or termination of User’s Subscription to the Services, Client Flow LLC will have no obligation to maintain or provide access to User Content. If a User’s account is inactive for one hundred and twenty (120) days, Client Flow LLC reserves the right to delete or destroy all copies of User Content without providing notice, unless legally prohibited. Furthermore, Client Flow LLC reserves the right to delete or destroy all copies of User Content in the normal course of operation any time after the expiry of thirty (1-30) days after the cancellation or termination of User’s subscription to the Services. User Content cannot be recovered once they are deleted or destroyed.
The Client Flow LLC Services may have links to third-party websites, content providers, advertisers, services, special offers, or other events or activities that are not owned or controlled by us. We do not endorse or assume any responsibility for any of these third party websites, materials, products, or services. If you access a third-party website from Client Flow LLC Services, you do so at your own risk, and you understand that these Terms and our Privacy Policy do not apply to your use of those sites. You relieve Client Flow LLC from any and all liability arising from your use of third-party websites, services, or content.
A. Relationship of the Parties
The relationship of the parties under these Terms is one of independent contractors and does not create an agency, partnership, franchise, joint venture, fiduciary or employment relationship between the parties.
B. Force Majeure
Neither party shall be in default if its failure to perform or delay in performing any obligation under these Terms (other than payment obligations) is caused any condition beyond the party’s reasonable control, including but not limited to governmental action or acts of terrorism, earthquake, fire, flood, or other acts of God, labor conditions, power failures, equipment failures, and Internet disturbances.
C. Assignment
Neither party may assign a Subscription Agreement or any Subscription, in whole or in part, without the other party’s prior written consent, not to be unreasonably withheld; provided, however, that Client Flow LLC may assign a Subscription Agreement without User’s consent to any entity that acquires all or substantially all of the business or assets of Client Flow LLC related to the Services, whether by merger, reorganization, acquisition, sale, operation of law, change in control or otherwise. Any assignment made in conflict with this provision shall be void. These Terms is binding upon and will inure to the benefits of each of the parties and their respective successors and assigns. Nothing in these Terms is intended or shall be construed to give any person, other than the parties hereto, their successors and permitted assigns, any legal or equitable right, remedy or claim under or in respect to these Terms.
D. Waiver
No failure or delay by either party in exercising any right under these Terms shall constitute a waiver of that right unless expressly acknowledged and agreed to by both parties in writing. A waiver of rights under these Terms will not be effective unless it is in writing and signed by an authorized representative of the party that is waiving the rights. Other than as expressly stated herein, the remedies provided herein are in addition to, and not exclusive of, any other remedies of a party at law or in equity.
E. Execution; Severability
Except as stated in Section 13(G), if any provision of these Terms, or portion thereof, is found to be invalid, unlawful or unenforceable to any extent, such provision shall be replaced with another provision consistent with the purpose and intent of these Terms, and the remaining provisions of these Terms shall remain in effect. In the case of any conflict or inconsistency between the provisions of your Subscription Agreement and the provisions of these Terms, these Terms shall govern.
F. Governing Law and Jurisdiction
You agree that: (i) the Services shall be deemed solely based in Indiana; and (ii) the Services shall be deemed a passive one that does not give rise to personal jurisdiction over Client Flow LLC, either specific or general, in jurisdictions other than Indiana. These Terms shall be governed by the internal substantive laws of the State of Indiana, without respect to its conflict of laws principles. The parties acknowledge that these Terms evidence a transaction involving interstate commerce. Notwithstanding the preceding sentences with respect to the substantive law, any arbitration conducted pursuant to these Terms shall be governed by the Federal Arbitration Act (9 U.S.C. §§ 1-16). The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. You agree to submit to the personal jurisdiction of the federal and state courts located in Howard County, Indiana for any actions for which we retain the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a our copyrights, trademarks, trade secrets, patents, or other intellectual property or proprietary rights, as set forth in the arbitration provision below, including any provisional relief required to prevent irreparable harm. You agree that Howard County, Indiana is the proper forum for any appeals of an arbitration award or for trial court proceedings in the event that the arbitration provision below is found to be unenforceable.
G. Arbitration
READ THIS SECTION CAREFULLY BECAUSE IT REQUIRES THE PARTIES TO ARBITRATE THEIR DISPUTES AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM US. This Section 13(G) (the “Arbitration Agreement”) applies to and governs any dispute, controversy, or claim between you and us that arises out of or relates to, directly or indirectly: (a) these Terms, including the formation, existence, breach, termination, enforcement, interpretation, validity, or enforceability thereof; (b) access to or use of the Services, including receipt of any advertising, marketing, or other communications from us; (c) any transactions through, by, or using the Services; or (d) any other aspect of your relationship or transactions with us, directly or indirectly, as a user or consumer (“Claim” or collectively, “Claims”). The Arbitration Agreement shall apply, without limitation, to all Claims that arose or were asserted before or after your consent to these Terms.
If you are a new User, you can reject and opt-out of this Arbitration Agreement within thirty (30) days of accepting these Terms by emailing us at support@yourclientflow.com with your first and last name and stating your intent to opt-out of the Arbitration Agreement. Opting out of this Arbitration Agreement does not affect the binding nature of any other part of these Terms, including the provisions regarding controlling law or in which courts any disputes must be brought.
For any Claim, you agree to first contact us at support@yourclientflow.com and attempt to resolve the dispute with us informally. In the unlikely event that we have not been able to resolve a Claim after sixty (60) days, we each agree to resolve any Claim through binding arbitration by JAMS, under the Optional Expedited Arbitration Procedures then in effect for JAMS (the “Rules”), except as provided herein.
JAMS may be contacted at www.jamsadr.com, where the Rules are available. In the event of any conflict between the Rules and this Arbitration Agreement, the Arbitration Agreement shall control. The arbitration will be conducted in the U.S. county where you live or Howard County Indiana, unless you and we agree otherwise. If you are using the Services for commercial purposes, each party will be responsible for paying any JAMS filing, administrative and arbitrator fees in accordance with JAMS rules, and the award rendered by the arbitrator will include costs of arbitration, reasonable attorneys’ fees and reasonable costs for expert and other witnesses. If you are an individual using the Services for non-commercial purposes: (i) JAMS may require you to pay a fee for the initiation of your case, unless you apply for and successfully obtain a fee waiver from JAMS; (ii) the award rendered by the arbitrator may include your costs of arbitration, your reasonable attorney’s fees, and your reasonable costs for expert and other witnesses; and (iii) you may sue in a small claims court of competent jurisdiction without first engaging in arbitration, but this does not absolve you of your commitment to engage in the informal dispute resolution process. Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. You and we agree that the arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any disputes relating to the interpretation, applicability, enforceability or formation of this Arbitration Agreement, including any claim that all or any part of this Arbitration Agreement is void or voidable. The arbitrator shall also be responsible for determining all threshold arbitrability issues, including issues relating to whether these Terms, or any provision of these Terms, is unconscionable or illusory or any defense to arbitration, including waiver, delay, laches, unconscionability, or estoppel.
NOTHING IN THIS SECTION WILL BE DEEMED AS: PREVENTING US FROM SEEKING INJUNCTIVE OR OTHER EQUITABLE RELIEF FROM THE COURTS AS NECESSARY TO PREVENT THE ACTUAL OR THREATENED INFRINGEMENT, MISAPPROPRIATION, OR VIOLATION OF OUR DATA SECURITY, INTELLECTUAL PROPERTY RIGHTS OR OTHER PROPRIETARY RIGHTS; OR PREVENTING YOU FROM ASSERTING CLAIMS IN SMALL CLAIMS COURT, IF YOUR CLAIMS QUALIFY AND SO LONG AS THE MATTER REMAINS IN SUCH COURT AND ADVANCES ON ONLY AN INDIVIDUAL (NON-CLASS, NON-COLLECTIVE, AND NON-REPRESENTATIVE) BASIS.
If this Arbitration Agreement is found to be void, unenforceable, or unlawful, in whole or in part, the void, unenforceable, or unlawful provision, in whole or in part, shall be severed. Severance of the void, unenforceable, or unlawful provision, in whole or in part, shall have no impact on the remaining provisions of the Arbitration Agreement, which shall remain in force, or the parties’ ability to compel arbitration of any remaining claims on an individual basis pursuant to the Arbitration Agreement. Notwithstanding the foregoing, if the Class Action/Jury Trial Waiver is found to be void, unenforceable, or unlawful, in whole or in part, because it would prevent you from seeking public injunctive relief, then any dispute regarding the entitlement to such relief (and only that relief) must be severed from arbitration and may be litigated in a civil court of competent jurisdiction. All other claims for relief subject to arbitration under this Arbitration Agreement shall be arbitrated under its terms, and the parties agree that litigation of any dispute regarding the entitlement to public injunctive relief shall be stayed pending the outcome of any individual claims in arbitration.
H. Class Action/Jury Trial Waiver
WITH RESPECT TO ALL PERSONS AND ENTITIES, REGARDLESS OF WHETHER THEY HAVE OBTAINED OR USED THE SERVICES FOR PERSONAL, COMMERCIAL OR OTHER PURPOSES, ALL CLAIMS MUST BE BROUGHT IN THE PARTIES’ INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION OR OTHER REPRESENTATIVE PROCEEDING. THIS WAIVER APPLIES TO CLASS ARBITRATION, AND, UNLESS WE AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS. YOU AND CASETXT AGREE THAT, BY ENTERING INTO THESE TERMS, YOU AND Client Flow LLC ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER REPRESENTATIVE PROCEEDING OF ANY KIND.
I. DMCA Notices
We respect content owner rights, and it is our policy to respond to alleged infringement notices that comply with the Digital Millennium Copyright Act of 1998 (“DMCA”).
If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement and is accessible via our Service, please notify our copyright agent as set forth in the DMCA. For your complaint to be valid under the DMCA, you must provide all of the following information in writing:
(a) An electronic or physical signature of a person authorized to act on behalf of the copyright owner;
(b) Identification of the copyrighted work that you claim has been infringed;
(c) Identification of the material that is claimed to be infringing and where it is located on our Service;
(d) Information reasonably sufficient to permit us to contact you, such as your address, telephone number, and, e-mail address;
(e) A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or law; and
(f) A statement, made under penalty of perjury, that the above information is accurate, and that you are the copyright owner or are authorized to act on behalf of the owner.
The above information must be submitted to our DMCA Agent using the following contact information:
Client Flow LLC.
Address: Client Flow LLC.
Attn: DMCA Agent Client Flow LLC
906 S Diamond St.
Kokomo, IN. 46901
Email: support@yourclientflow.com
UNDER FEDERAL LAW, IF YOU KNOWINGLY MISREPRESENT THAT ONLINE MATERIAL IS INFRINGING, YOU MAY BE SUBJECT TO CRIMINAL PROSECUTION FOR PERJURY AND CIVIL PENALTIES, INCLUDING MONETARY DAMAGES, COURT COSTS, AND ATTORNEYS’ FEES.
Please note that the preceding requirements do not constitute legal advice. In accordance with the DMCA and other applicable law, we have adopted a policy of terminating, in appropriate circumstances, users who are deemed to be repeat infringers. We may also at our sole discretion limit access to our Service and/or terminate our Service Accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.
J. Publicity Rights
We may identify you as a User in our promotional materials. We will promptly stop doing so upon your request sent to support@yourclientflow.com.
K. Entire Agreement
These Terms, together with any amendments and any additional agreements you may enter into with us in connection with our Service, will constitute the entire agreement between you and us concerning our Service. None of our employees or representatives are authorized to make any modification or addition to these Terms. Any statements or comments made between you and any of our employees or representatives are expressly excluded from these Terms and will not apply to you or us or your use of our Service
L. Contact.
If you have any questions about these Terms, please contact us at support@yourclientflow.com.